Frequently Asked Questions : Answers From Professional Movers

Q: Are all movers on your team trained and insured?
A: Yes. Every mover is fully trained, insured, athletic, and experienced. We never use third-party contractors.

Q: How long have you been in business?
A: Lofty Moving & Storage has been providing professional moving services for over 10 years, serving Boston and the surrounding area.

Q: Do you cover the entire Greater Boston area?
A: Yes. We serve Boston, Cambridge, Watertown, Brookline, Somerville, Newton, and surrounding neighborhoods.

Q: Are you licensed for interstate moves?
A: Yes. We are fully licensed by the U.S. Department of Transportation and the FMCSA.

Q: Do you offer free estimates for local moves?
A: Yes. We provide free on-site or virtual estimates to ensure accurate, transparent pricing.

Q: Can you deliver packing supplies before moving day?
A: Yes. We can deliver all required supplies if you're packing yourself.

Q: Do you handle tight staircases and long hallways?
A: Yes. We specialize in handling tight spaces common in Boston buildings.

Q: Can you manage local office moves?
A: Yes. We’ve completed thousands of residential and office moves since 2015.

Q: What areas do you serve locally?
A: Boston, Cambridge, Watertown, Brookline, Somerville, Newton, and the greater area.

Q: Do you offer virtual estimates for interstate moves?
A: No. Interstate moves require on-site visits for accuracy.

Q: Are you licensed for long-distance moves?
A: Yes. We are licensed by DOT and FMCSA and carry above-standard insurance coverage.

Q: Can you store my items if my new place isn’t ready?
A: Yes. We offer secure temporary storage for interstate moves.

Q: Who performs the interstate move?
A: Only trained in-house Lofty professionals.

Q: How far in advance should I book a long-distance move?
A: As early as possible, especially during busy seasons.

Q: Can you move fragile office electronics?
A: Yes. We handle computers, printers, monitors, and sensitive equipment.

Q: Do you offer after-hours or weekend moves?
A: Yes. We can work around business hours and building schedules.

Q: Do you follow building move requirements?
A: Yes. We coordinate with building management to follow rules and time windows.

Q: Can you move heavy office furniture?
A: Yes. Our trained crew handles desks, conference tables, and heavy equipment.

Q: Why should I use professional packing services?
A: It prevents damage, saves time, and ensures items are secured properly.

Q: Do you bring packing materials?
A: Yes. Our packers bring all materials needed.

Q: Why is improper packing risky?
A: Incorrect packing is a major cause of damage, and may not be covered by insurance.

Q: Do you offer unpacking?
A: Yes. We can unpack items and help organize your space.

Q: When is hoisting needed?
A: When furniture won’t fit through stairs, elevators, or tight hallways.

Q: What items can be hoisted?
A: Sofas, beds, artwork, oversized furniture, and heavy items.

Q: Do you need to assess the site first?
A: Yes. A physical assessment is required.

Q: Is hoisting safe?
A: Yes. Our team uses proper equipment, ropes, straps, and trained technique.

Q: Why shouldn’t I move a piano myself?
A: It’s dangerous and requires specialized equipment and technique.

Q: What equipment do you use?
A: Piano boards, straps, protective materials, and commercial dollies.

Q: Can you move heavy items through tight spaces?
A: Yes. We specialize in navigating tight staircases and corners.

Q: Do your movers have experience with heavy items?
A: Yes. All movers are trained, insured, and athletic.